Why your team avoids the life conversation

Why your team avoids the life conversation

Your team believes in life insurance. They know it matters. They know families need it. So why does it keep getting skipped? Because nobody gave them a way in. Here is what I see training teams across the country. A rep can be great at auto. Great at home. Great at...
Your veterans need training too

Your veterans need training too

New products. New systems. New standards. Your veterans get handed all three with no plan. Then we wonder why nothing changes. Here is what training thousands of team members has taught me. Veterans do not resist training. They resist being treated like rookies. So do...
Trained but not producing

Trained but not producing

Finishing training is not the finish line. It is the starting line. I call the space between them the knowing and doing gap. Your team knows the pivot. Knowing is not asking. Every agency I coach fights this same gap. The winners close it the same way. They track the...
Where should your new hire fail?

Where should your new hire fail?

Your new hire is going to fumble the life pivot. That is guaranteed. The only question is who hears it. A teammate in practice. Or a customer on the phone. One of those costs you nothing. The other costs you trust. Here is the rule I train. Ten Clean Reps. No skill...
You are training too many things at once

You are training too many things at once

New hires do not drown in work. They drown in information. Five products. Three systems. Ten scripts. All in week one. When everything is important, nothing sticks. This is the training mistake I see most coaching agencies every week. Here is the fix. I call it the...