by igniteagency1 | Aug 13, 2026 | Uncategorized
Shadowing feels like training. It is not. It is watching. I’ve watched plenty of team members shadow other team members in my career. Watching them never made me better. Reps did. Here is the problem. Two weeks of shadowing builds zero skills. It builds...
by igniteagency1 | Aug 6, 2026 | Uncategorized
A bad hire does not cost you a salary. It costs you a season. After coaching hundreds of agencies, I can tell you most owners never run the real number. So they repeat it. Here is the math. I call it the Bad Hire Math. Number one: everything you paid. Wages....
by igniteagency1 | Jul 30, 2026 | Uncategorized
Your last hire did not fail. Your first 30 days did. Big difference. In 17+ years in our industry, I’ve watched the same story on repeat. New hire gets a login. A desk. A seat next to your best team member. Then everyone hopes it clicks. Hope is not a system. Here is...
by igniteagency1 | Jul 23, 2026 | Uncategorized
Most teams are trained to quote. Not enough teams are trained to find gaps. That is why they get stuck. They quote auto. Quote home. Quote life. Quote DI. Then hope the customer sees the value. Hope is not a strategy. The better way is to find the gap first. A gap is...
by igniteagency1 | Jul 16, 2026 | Uncategorized
When a customer asks to lower coverage, most teams go into fix mode. They look for discounts. Change deductibles. Remove options. Cut premium. Sometimes that is needed. But if your team moves too fast, they can miss the bigger issue. Why are they asking? Is it price...
