by igniteagency1 | May 14, 2026 | Uncategorized
Most DI chances are not missed because your team is lazy. They are missed because your team is moving too fast. They fix the billing issue. They change the car. They update the home. They answer the question. Then they hang up. That is the problem. Your service team...
by igniteagency1 | May 7, 2026 | Uncategorized
Your auto book is talking. Most teams just are not trained to hear it. When a customer finances a car, they now have a payment. That payment depends on income. So the real risk is not the car. It is the paycheck. No paycheck. No car payment. That is where DI fits. Not...
by igniteagency1 | Apr 30, 2026 | Uncategorized
Let me ask you something… Have you ever trained your team on something, felt good about it, and then watched them not use it the next week? You taught the script. You explained the product. You covered the objection. Then the phone rings. The customer pushes back. And...
by igniteagency1 | Apr 23, 2026 | Uncategorized
If your team still comes to you with the same questions, fixes, and problems every day, your agency does not have a people problem. It has a systems problem. That is what I call the Leadership Tax. The Leadership Tax is what agents pay when answers live in their head...
by igniteagency1 | Apr 16, 2026 | Uncategorized
Most new hires do not fail because they lack potential. They fail because the onboarding process is too passive. A lot of agencies still rely on “shadowing” as the main training method. Sit with someone. Watch a few calls. Follow them around. Hope it clicks. That is...
